Customer Experience Solutions

We help organisations to deliver world-class service experiences that go beyond their customers’ expectations. TMI’s unique solutions have made our clients award winners in both local and global competitions.

TMI offer an extensive range of both standard and tailor made customer service and customer experience learning interventions.

You'll find a snapshot of our programmes and processes below
A COMPLAINT IS A GIFT
Become a complaint-friendly organisation
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BRANDED CUSTOMER SERVICE
Reinforce your brand at every customer interaction
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KEEPING PEOPLE FIRST
Empower your customers to promote your brand!
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LEADING THE CUSTOMER EXPERIENCE
Build a Customer-Centric Culture
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MANAGING THE CUSTOMER EXPERIENCE
Empower people to deliver a captivating customer experience
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MAPPING YOUR SERVICE RECOVERY (PROCESS)
Become a compliant-friendly organisation
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PUTTING PEOPLE FIRST
Business and Personal Benefit
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SHAPING A CUSTOMER-CENTRIC CULTURE (PROCESS)
Build an outstanding Customer-Centric organisation
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TAILORED SOLUTIONS

YOUR COMPANY. OUR WORK.