Customer Experience

Helping organisations deliver world-class service experiences that go beyond their customers’ expectations.

Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.

Tack TMI has unrivalled global expertise and experience in service excellence to help you keep and extend your customer base.

Our customer service culture initiatives include:

Define your service brand DNA – find heart and essence to create a unique service experience
Map the customer journey across all service touch points, identifying leverage points
Conduct service staff ethnography – understand service behaviours and influences
Co-create the ideal customer experience across all touch points
Shape the attitudes, skills and behaviours of customer-facing staff
Embed service measures – ensure results are visible and best behaviours are encouraged.

Customer Experience Solutions

All Customer Experience Solutions can be tailored to your business and designed specifically for your people and your organisation. We also offer a selection of our Customer Experience Solutions as open courses that provide an ideal learning environment for individual or small numbers of employees to focus on acquiring the skills they need to be successful.

So whether enhancing individual performance or transforming business performance we have an option to suit you. Contact us for our full range of Customer Experience Solutions or to discuss bespoke learning solutions.

Delivering Results

Our BEFORE, DURING and AFTER approach ensures you receive the right interventions tailored to the needs of your people and your business.

Before

We take time to listen and understand you, your business culture and your aspirations for the future. Our questioning and diagnostic tools get to the root of your business issues, allowing us to design the right solutions for you and your people to to ensure your business ambitions are realised.

During

We know that for learning to be effective it needs to be practical and engaging. We also know it’s about changing attitudes and behaviours. Our focus on practical solutions, tools and techniques allow your people to quickly put newly learned skills into practice to deliver immediate and lasting results.

After

Return on investment for your learning and development initiatives is truly as important to us at TACK as it is to you and your organisation. We go the extra mile to embed learning, providing you and your people with the support, tools, coaching and guidance to make sure learning sticks and outcomes are achieved.